Solution Consultant ( Cloud)

Cloud Support Engineer

About the role

Application Support and Cloud Operations Engineer (Exp.7 10 Yr.)

Mission:

The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization

within CTIO (Chief Technology and Innovation Officer). MAC team handle the middle

tier role in the multilayered Orange business Applications and Infrastructure support

chain and is responsible for keeping the availability of applications in line with their

business criticality.

Key tasks and responsibilities:

Managed Application Cloud Expertise delivers 2nd level (application and Infra)support

and system administrations services to Orange Business Services internal employees

by providing End to End ownership of all requests received from 1st level (IT

Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud

For Business Monitoring).

Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7

basis (on-call basis):

Technical responsibilities:

- Ensure applications availability to meet the SLA target

- Handle, diagnose and route in real-time incoming trouble ticket

- Provide system administration for the applications implemented on Windows

servers.

- Execute changes and task orders on windows server

- Responsible for 2nd level technical support and escalation

- Communicate planned/unplanned outages to end users

- Participate in the UAT testing for any bugs/new application features

- Working in devops mode for all applications hosted in the cloud, this includes (but

not limited to):

- Fully understanding the functionality of applications to help them define their QoS

matrixes

- Providing L2 support for the cloud infrastructure

- Providing L2 application support to cloud-based applications

Functional responsibilities:

- Managing and handling known issues related to the application support or to the

infrastructure support

- Collaborating within the team

Functional Skills:

- Troubleshooting skills

- Strong ability to work in a team

- Excellent written and verbal communication skills

- Time management

Technical Skills:

Due to the variety of the supported applications, the basic knowledge in one or more

of the below domains is mandatory:

- Operating system administration & scripting (Windows, Linux)

- Database administration (Oracle, SQL Server, Postgres)

- Web Services (SOAP, REST)

- API knowledge

- Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP,

react.js)

- Continuous delivery tools (Dockers, Kubernetees, Ansible )

- CKA certification is a plus.

- Azure Fundamentals

Good experience in working in agile and devops is a plus

Good understanding of network protocols (CCNA is a plus)

ITIL foundation knowledge (certificate is a plus)

Educational background:

- BE/B.Sc. in computer science or equivalent

- Fluent in English