Solution Architect – US Healthcare
Latinum HR Solutions
2 - 5 years
Gurugram
Posted: 08/01/2026
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Job Description
Position: Solution Architect US Healthcare (Presales & GTM)
Location: Gurgaon (Preferred)
About Latinum:
Latinum is hiring a senior Solution Architect / SME with core US Healthcare Payor experience to lead presales, solutioning, and GTM initiatives for our Healthcare vertical.
This role owns end-to-end US Healthcare contact center solution strategy, working closely with Sales and Leadership to design, price, and defend large Healthcare deals.
Key Responsibilities
- Lead US Healthcare presales and solution architecture for proactive and reactive deals
- Own RFP/RFQ responses, pricing, commercials, and client defenses
- Partner with Sales on GTM strategy, pipeline growth, and new logo pursuits
- Design and transform US Healthcare Payor & Provider contact center operations
- Define as-is to to-be process transformation roadmaps
- Design AI-enabled and Agentic AI CX solutions
- Ensure compliance with HIPAA, HITECH, TCPA, and US Healthcare regulations
Mandatory Experience
- 10+ years of core US Healthcare experience
- Hands-on US Healthcare Payor experience (mandatory)
- Strong background in Healthcare contact center operations
- Proven presales / solutioning ownership
- 17+ years overall experience in BPO / BPM / Consulting
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