Software Quality Assurance Manager

The QA Manager will play a pivotal leadership role in driving the overall quality strategy, execution, and culture within the organization. This role goes beyond traditional QA ownershipit's a strategic position responsible for shaping scalable testing frameworks, strengthening automation maturity, and ensuring the delivery of highquality, enterprisegrade cloud products.

As the QA Manager, you will lead and mentor a diverse team of QA engineers, elevate quality standards across the organization, and champion bestinclass testing practices. You will collaborate closely with cross-functional stakeholdersproduct managers, engineering teams, DevOps, and release managementto embed quality at every stage of the product lifecycle. With a strong focus on automation, performance, and compliance, you will ensure that both product releases and client implementations meet the highest benchmarks of reliability, security, and scalability.

We'll trust you to:

• Leadership & Strategy
• Lead and mentor a team of QA engineers, fostering a culture of excellence, accountability, and continuous improvement.
• Provide career mentorship, performance guidance, and development opportunities to team members.
• Create awareness of QA offerings across the organisation and act as a strong representative of QA in cross-functional discussions.
• Process Ownership & Execution
• Drive end-to-end ownership of QA processes and deliverables from requirement gathering through release validation.
• Design and implement robust QA frameworks, including test planning, test case development, execution, and reporting.
• Build and scale test automation frameworks using Selenium and performance tools like JMeter, LoadRunner, etc.
• Oversee implementation of automation and continuous integration pipelines to accelerate release cycles without compromising on quality.
• Quality Operations
• Ensure QA processes effectively address scalability, performance, security, and data integrity aspects of cloud-based software.
• Work closely with DevOps teams to integrate quality into CI/CD workflows using agile ticket tracking and reporting tools.
• Champion the adoption of industry best practices and modern QA tools to improve speed, efficiency, and test coverage.
• Ensure the quality of client deliverables/implementations.
• Ensure compliance with GRC processes and provide support to internal and external audits, as needed.
• Metrics & Improvement
• Define and track key KPIs and quality metrics to provide visibility into test coverage, defect rates, release readiness, and overall product quality.
• Conduct root cause analysis on production issues and implement corrective/preventive actions to avoid recurrence.
• Utilise data-driven insights to continuously optimise testing strategies and processes.
• Cross-functional Collaboration
• Collaborate with product managers, software engineers, and operations teams throughout the software development lifecycle to embed quality from ideation to deployment.
• Participate actively in requirement gathering sessions, translating business needs into clear and testable acceptance criteria.
• Partner with release management teams to ensure thorough testing and validation of cloud-based releases.

You'll need to have:

• Bachelors/masters degree in computer science, Information Technology, or related field.
• 1520 years of QA experience with at least 5 years in a leadership role(mandatory)
• Strong hands-on experience with Selenium, performance testing tools, and automation frameworks.
• Deep understanding of agile software development, DevOps tools, and ticket tracking systems (e.g., JIRA, Azure DevOps).
• Proven experience in managing QA for cloud platforms and enterprise-scale applications.
• Having experience in process implementation.
• Strong analytical, problem-solving, communication, and interpersonal skills.

• Preferred Qualifications
• Background in life sciences or healthcare software is a plus.
• Familiarity with Beghou platforms: Mainsail, Meridian, ARMADA.
• Certifications: ISTQB, Certified Scrum Master (CSM), or equivalent.