Required Experience & Education:

SME in ServiceNow system applications and custom applications.

Bachelors degree with Minimum 5 years of ServiceNow platform experience

ServiceNow Certified Systems Administrator - Mandatory

ServiceNow Certified Application Developer

ServiceNow Certified Implementation Specialist ITSM (preferred)

ITIL4 Certified

Desired Experience:

Maintain overall health, stability, and performance of the ServiceNow platform.

Perform daily, weekly, and monthly instance maintenance activities (monitoring, scheduled jobs, cleanup).

Manage platform upgrades, patches, and instance cloning while ensuring business continuity.

Configure and support ITSM modules (Incident, Problem, Change, CMDB, Knowledge, Service Catalog).

Manage plugins, evaluate new features, and enable/disable functionalities as required.

Support integrations and web services (REST/SOAP APIs, MID Servers, IntegrationHub).

Configure On-Call scheduling and escalation in the On-Call module.

Support Citizen Development initiatives by enabling guardrails, governance, and platform best practices.

Configure and maintain ServiceNow Mobile Agent for field teams and mobile workforce enablement.

Manage data lifecycle including archival, retention policies, and compliance.

Software Engineer