SM - OTC - US shift - Kolkata

Genpact

2 - 5 years

Kolkata

Posted: 29/11/2024

Job Description

Responsibilities

Ensure all month end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable
Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective
Effectively engage with customers to understand and address customer pain points
Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team
Align to customer goals and deliver on commitments consistently
Foresee risks, be proactive and predictive while developing mitigation plans
Build impactful customer relationships; improve Net Promoter Score. maintain existing book of business, and drive revenue growth

Minimum Qualifications

Understanding of Insurance Industry and excellent knowledge of Billing & receivables management Cross all of property & casualty products
Excellent operating skills- People management, Client management and managing basic hygiene operations
Sound knowledge of various digital technologies in the market- example RPA, AI, NLP and ML- Having implemented one / few of these will be a plus
Ability to prioritize and manage effectively across many competing and concurrent tasks
Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization
Ability to work with all levels of the organization
The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities
Leverage lean six sigma framework to drive continuous performance improvement
Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps
Proactively understand Clients business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation

Preferred Qualifications

Masters in any stream except technical

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.