Site Supervisor

About GoKhana:

GoKhana is a digital cafeteria management solution aimed at transforming the corporate cafeteria experience. We partner with companies and food vendors to enable seamless, tech-driven dining operations that improve efficiency, transparency, and satisfaction for all stakeholders.

Job Summary:

The Site Supervisor will be responsible for the day-to-day operations of the cafeteria/site, ensuring efficient execution of services, maintaining hygiene standards, managing vendor staff, and delivering a superior customer experience to corporate clients and users.

Key Responsibilities:

• Oversee daily cafeteria/site operations and ensure smooth functioning as per GoKhanas SOPs.
• Act as the single point of contact between GoKhana, client administration, and food vendors.
• Monitor food preparation, service timelines, portion control, and presentation.
• Ensure hygiene, cleanliness, and safety protocols are followed at all times.
• Handle user escalations, feedback, and complaints promptly and professionally.
• Maintain inventory logs, daily sales reports, and reconcile POS data with backend systems.
• Conduct regular audits and share site performance updates with the central team.
• Manage attendance and discipline of vendor staff at the site.
• Coordinate with the GoKhana tech team for app issues, device support, and updates.
• Support events, menu changes, and promotions on-site.

Requirements:

• Minimum 24 years of experience in cafeteria, hospitality, or food service operations.
• Graduate in Hotel Management / Hospitality preferred (not mandatory).
• Strong interpersonal and communication skills.
• Hands-on experience with POS machines and basic tech apps.
• Ability to multitask and manage time efficiently.
• Willingness to work flexible hours, including weekends or shifts if required.
• Basic understanding of food safety and hygiene norms.

Working Conditions:

• Full-time, on-site position.
• Uniform and training will be provided.