Shipping Manager

Dear Candidate,

We have a requirement for Shipping Manager for Isha Life, the work location will be Coimbatore. Please find below the details:

Job Responsibilities:

E-commerce Shipping (Primary)

• Oversee forward shipments to ensure timely pickups and deliveries.
• Monitor daily shipment movement and resolve escalations such as delays, misroutes, and TAT breaches.
• Review NDR cases daily and work with Customer Support to improve successful delivery rates.
• Track RTO and return shipments, ensure closure and minimise losses.

Courier Partner & Vendor Management

• Handle escalations with courier partners for false attempts, delivery issues, damaged/lost shipments, and claims.
• Conduct regular reviews on performance, cost, TAT adherence, and pickup quality.
• Maintain serviceability, pincode mapping, and allocation logic on the logistics platform.

Shipping Tools & Allocation Logic

• Manage logistics systems (Shiprocket Direct / Eshipz / others).
• Optimise courier allocation rules for cost, TAT, and reliability.
• Coordinate with tech/ERP teams for sync issues and improvements.

B2B & Export Shipping (Smaller but important part)

• Coordinate B2B/wholesale shipments with warehouse and transporters.
• Ensure documentation, packaging, and dispatch timelines are met.
• Support export shipments as the function grows.

Costing & Analysis

• Analyse courier bills, freight costs, weight discrepancies, and claims.
• Suggest cost optimisations without compromising service quality.

Team Leadership

• Supervise a shipping team of 34 members executing daily tasks.
• Ensure SOP adherence, training, task allocation, and performance tracking.

Reporting

• Maintain daily/weekly reports on:
• Delivery performance
• NDR/RTO status
• Courier scorecards
• Cost metrics
• Exception shipments

Skills/Competencies Required

• Strong hands-on experience in e-commerce shipping operations .
• Solid knowledge of NDR/RTO workflows and courier operations.
• Experience managing courier partners and resolving escalations.
• Good understanding of logistics tools, ERPs, and order flow.
• Proficiency in MS Office & Google Workspace ; strong spreadsheet/reporting skills.
• Team management capability with disciplined follow-up and communication.

Interested candidates please forward your resume to

Regards,

Priya Rajan