Shipping Delivery Manager
TCS
5 - 10 years
Pune
Posted: 17/04/2025
Job Description
Location : Pune
Shift : Rotational
Deliver Superior Customer Experience:
- The emphasis for the DM role is in ensuring that the team is delivering the KPI(s) as agreed and set by the Site Lead.
- Ensure that the team delivers the SMART objectives & KPIs (Productivity, Timeliness, Data Quality) set up for their team and individual members
- Ensure that the team understands the KPI(s) and expectations of their roles
- Ensure speedy and satisfactory response to customer’s problems
- Along with the Team Manager, ensure that requisite resources in terms of system / work stations / infrastructure is available
- Regularly Monitoring achievement of results (Data quality and productivity) and ensuring targets are met through appropriate decision / actions / escalations/troubleshooting
- Create and submit requisite reports – as per set guidelines in time
- Meet/Exceed Customer Satisfaction Survey Targets.
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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