ServiceNow Technical Lead

Job Description

Were hiring a ServiceNow Technical Lead with hands-on expertise in Field Service Management (FSM) and Customer Service Management (CSM) . If youre passionate about designing scalable ServiceNow solutions and enjoy leading teams, this is the role for you.

Key Responsibilities-

• Lead end-to-end implementation of ServiceNow FSM and CSM modules.
• Translate business requirements into technical solutions using ServiceNow best practices.
• Design, configure, and customize workflows, business rules, UI actions, and integrations.
• Guide and mentor a team of developers; conduct code and design reviews.
• Work closely with cross-functional stakeholders to ensure platform alignment with business goals.
• Manage platform upgrades and ensure system stability, performance, and security.
• Maintain documentation and support governance processes.

Must-Have Skills

• 8+ years of ServiceNow development experience.
• Strong experience in FSM and CSM implementations.
• Proficiency in ServiceNow scripting (JavaScript, Glide API).
• Experience with REST/SOAP API integrations and Integration Hub.
• Strong understanding of ITSM processes, CMDB, and platform architecture.
• ServiceNow CSA certification (CSM/FSM certifications a plus).
• Familiarity with ServiceNow App Engine or custom application development
• Experience working in Agile/Scrum environments.

Good to Have

• Certified Implementation Specialist (CSM or FSM)
• Knowledge of Virtual Agent, Predictive Intelligence, or Performance Analytics
• Working knowledge of NowAssist & AI Agent framework
• Knowledge of Workflow Data Fabric