ServiceNow Technical Engineer

Moveworks Technical Consultant & Engineer Job Description

Location: Chennai preferred or Bangaluru optional

Department: Professional Services & AI Solutions

Reports To: Sr. Director of Consulting

Compensation: $18K to $35K depending on background & seniority

ABOUT MOVEWORKS

Moveworks is the industry-leading agentic AI Assistant platform that empowers enterprises to automate work, resolve employee requests instantly, and connect across business systems using conversational AI.

ROLE OVERVIEW

We are seeking a Moveworks Technical Consultant & Engineer who blends deep technical expertise with practical solution delivery. This role leads technical design, implementation, and optimization of Moveworks deployments for enterprise customers.

KEY RESPONSIBILITIES

Technical Solution Design

Design and implement AI-driven workflows using Moveworks

Integrate Moveworks with platforms such as ServiceNow, Microsoft 365, Okta, Azure AD, Workday, Slack, and Teams

Configure intents, entities, conversational flows, and automations

Implementation & Deployment

Lead hands-on configuration, onboarding, and go-lives

Build and manage integrations using APIs and webhooks

Troubleshoot authentication, data, and workflow issues

Customization & Optimization

Customize agents beyond out-of-the-box capabilities

Analyze telemetry and usage metrics to improve automation accuracy

Support upgrades and feature rollouts

Customer Engagement & Enablement

Lead technical discovery sessions

Present technical designs and conduct enablement sessions

Provide documentation and runbooks

CROSS-FUNCTIONAL COLLABORATION

Partner with product, delivery, and pre-sales teams

Support scoping and technical proposal responses

REQUIRED QUALIFICATIONS

3+ years enterprise software or systems integration experience

Experience with AI platforms, automation, or conversational interfaces

Strong understanding of enterprise IT ecosystems and APIs

PREFERRED QUALIFICATIONS

Direct Moveworks experience

Familiarity with low-code/no-code automation

Exposure to NLU or ML workflows

KEY ATTRIBUTES

Strong problem-solving skills

Consultative mindset

Effective communicator

Adaptable and proactive