Servicenow Tech Lead
Wipro
5 - 10 years
Bengaluru
Posted: 13/08/2025
Job Description
Job Description
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
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Sr. Developer – ITSM Pro Process, Employee Centre Pro & Virtual Agent
• 5+ years of hands-on experience with ServiceNow integrations.
• Strong experience with REST/SOAP APIs, JSON/XML, and data transformation.
• Proficient with Integration Hub, Flow Designer, and MID Server configurations.
• Knowledge of ITSM, CMDB, and other ServiceNow modules relevant to integrations.
• Familiarity with OAuth2, Basic Auth, and certificate-based authentication.
• Experience with external systems such as Active Directory, SCCM, Workday, Jira, Salesforce, Azure, or AWS is a plus.
• Ability to write, debug, and optimize JavaScript/GlideScript in the ServiceNow environment.
• Strong analytical and troubleshooting skills.
• Excellent communication skills, both written and verbal.
• Collaborate with cross-functional teams to gather integration requirements and deliver tailored solutions.
• Document all integration processes, configurations, data flows, and troubleshooting guides.
• Monitor integration health and performance using dashboards, logs, and alerting mechanisms.
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Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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