ServiceNow HRSD Developer

Desired Competencies (Technical/Behavioral Competency)

Must-Have

1. 3-5 years of technical experience in ServiceNow ITSM/CSM/HRSD, Virtual Agent
2. At least 2 implementation experiences of ServiceNow HRSD. Hands-on experience in implementing core HRSD features like HR Case Management, Employee Center, HR Integrations, Agent workspace, Virtual Agents and Lifecycle Events (Onboarding, Offboarding)
3. Experience in building integrations with HR systems such as: Workday, SAP SuccessFactors, Oracle HCM, PeopleSoft, ADP
4. Extensive experience in the design and implementation of Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts, Fix scripts, Scheduled jobs, Events, Notifications, Email scripts, Reports, Dashboards, PA Indicators, Widgets
5. Strong experience in working on user interface applications and professional web applications using HTML, CSS, JavaScript and XML.
6. Experience in working on integrations and data loads using Import Sets, transformation maps, SOAP and REST web services. Strong experience in working with Scripted Web services, Script Includes.
7. Knowledge of latest GenAi (Now Assist) and Agentic AI working, ability to understand the technicalities how Agent work and apply for creating demos/solutions

Good-to-Have

Minimum 2 mandate details are mandate with two or 3 liners

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist HRSD (CISHRSD)
• ServiceNow Certified Application Developer (CAD)

Role descriptions / Expectations from the Role

1. Build ServiceNow solution using ServiceNow HRSD, Virtual Agent
2. Design and implement Business Rules, ACL, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts, Fix scripts, Scheduled jobs, Events, Notifications, Email scripts, Reports, Dashboards, PA Indicators, Widgets
3. Build integrations with ServiceNow and other enterprise systems (Workday, SAP SuccessFactors, Oracle HCM, PeopleSoft, ADP, corestone, MS-Teams, Docusign
4. Build, Test and Deploy solutions/code using ServiceNow (glide script), HTML, CSS, JavaScript and XML
5. Build Service Catalog, Orchestration and Automation workflow using Flow designer.
6. Work closely with stakeholders, such as business analysts and users, to understand requirements and provide effective solutions.
7. Design, configure, and develop virtual agent conversations using ServiceNow's Virtual Agent Designer, incorporating relevant skills, decision trees, intents, and natural language understanding (NLU) capabilities.
8. Collaborate with UI/UX designers to ensure the virtual agent's interface is visually appealing, intuitive, and aligned with the organization's branding guidelines.
9. Utilize Virtual Agent capabilities within ServiceNow to automate and streamline business processes.
10. Build solution using Now Assist in HRSD and Virtual Agent.