Must have Bachelor's degree in Computer Science or related field (or equivalent degree and experience)
2+ years providing customer-facing technical support (Web based products or e-commerce preferred)
Candidates with lesser experience will be considered for appropriate roles.
In order to be successful in this role, we need someone who has:

Must have experience installing, implementing, or maintaining one (or more) of the following:

LDAP/Active Directory
SSO (e.g. SAML, SiteMinder)
Email Infrastructure
Web Services (consuming or providing) (SOAP, REST)
Data Extraction Technologies (e.g. JDBC, ODBC)
Network infrastructure
Any bi-directional, automated integration between two systems
Working knowledge of the components in a web applications stack
Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
Experience with relational databases (e.g. MySQL, Oracle)
Experience administering: Linux/Unix OR Microsoft Server
Excellent verbal and written communication skills
Works well in a team environment
Strong personal commitment to quality and customer service
Ability to understand and communicate complex technical systems
Proven ability to maintain a professional demeanour when handling complex customer & internal issues
An understanding of ITSM, ITIL, or CMDB

Preferred Skills

Previous experience working with the client platform (in particular Authentication/Email/Web Service/Import/Export configurations)
Experience working with cloud based software like Microsoft Azure, Client Web Services, Google Cloud Platform, Okta
Familiarity with Eclipse IDE
Experience troubleshooting and optimising web application performance
Previous experience in software development or software consulting.

Experience providing SaaS support is desirable

Servicenow Developer