Servicenow architect

Hiring: ServiceNow Architect

Location: ,Pune

Experience: 10+ Years

About the Role

We are seeking an experienced ServiceNow Architect to lead the design, development, and implementation of enterprise-scale ServiceNow solutions. This role is ideal for someone with deep platform expertise, strong architectural vision.

Primary ServiceNow Skills (Must-Have)

ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC

Role Summary:

The Technical Architect ServiceNow is responsible for leading the technical direction, architecture & design, integrations, and platform governance of ServiceNow implementations. This person ensures that solutions are scalable, maintainable, secure, and aligned with business strategy and best practices. They bridge business requirements with technical execution, mentor teams, and participate in stakeholder discussions across technical and non-technical audiences.

Key Responsibilities

• Lead workshops / discovery sessions with stakeholders (business, operations, IT) to understand current-state processes, define future-state vision, uncover requirements, constraints, and opportunities.
• Design end-to-end ServiceNow solutions and technical architectures that align with organizations strategic goals, considering scalability, performance, security, maintainability, integrations, data model, and user experience.
• Define roadmap(s) and solution intent / blueprints: translate business goals into architecture, technology decisions, module usage, platform configuration vs custom development.
• Ensure adherence to best practices, ServiceNow leading practices, coding standards, design patterns, security standards, data governance, and configuration over customization.
• Manage or oversee integrations between ServiceNow and other systems (via REST, SOAP, IntegrationHub, MID Servers, etc.), ensuring reliability, security, latency, error handling, monitoring.
• Establish / enforce architecture governance: review designs from development teams/partners, perform code review, ensure technical debt is tracked and managed, monitor instance health.
• Mentor and lead junior architects, developers, administrators; elevate team capabilities.
• Work with enterprise architects / platform owners to define platform strategy: instance strategy, environment strategy, upgrade/migration plans.
• Support presales / proposal efforts by scoping, estimating, and designing reference architectures.
• Participate in operational considerations: performance tuning, capacity planning, availability, disaster recovery, security compliance.
• Stay up to date with new ServiceNow features, modules, trends (e.g., AI/ML, data fabric, Now Assist), assess applicability, and recommend adoption where relevant