ServiceNow Architect

Role Summary

We are looking for a ServiceNow Technical Architect to define and drive the end-to-end architecture of the ServiceNow platform, ensuring scalable, secure, and future-ready solutions aligned with enterprise standards and roadmaps. This role plays a critical part in shaping platform strategy, complex implementations, and integrations across the ServiceNow ecosystem.

What will your role look like

• Define and own the end-to-end ServiceNow platform architecture aligned with enterprise standards and long-term roadmap.
• Design scalable, secure solutions across ITSM, ITOM, ITAM, CMDB, and Discovery.
• Lead CMDB architecture, including data models, CI class structures, and relationship frameworks.
• Architect and manage integrations using Integration Hub, REST/SOAP APIs, and MID Servers.
• Oversee advanced configurations and customizations such as Flows, Business Rules, Script Includes, UI Policies, and Client Scripts.
• Architect and implement ServiceNow Discovery and Service Mapping solutions.
• Ensure CMDB data quality through governance, normalization, reconciliation, and regular audits.
• Translate complex business requirements into scalable and robust technical solutions.
• Support pre-sales activities, including solution design, effort estimation, and architecture walkthroughs.

Why you will love this role

• Opportunity to shape and influence enterprise-wide ServiceNow architecture decisions.
• Work on complex, high-impact implementations across multiple ServiceNow modules.
• Collaborate with senior stakeholders, business leaders, and technical teams.
• Be at the forefront of innovation using Now Assist, Predictive Intelligence, and Virtual Agent.
• A role that balances strategic thinking with deep hands-on technical ownership.

We would like you to bring along

• Strong hands-on expertise in ServiceNow ITSM, ITOM, ITAM, CMDB, and Discovery.
• Deep understanding of ServiceNow architecture, platform capabilities, and best practices.
• Solid experience with JavaScript, Glide APIs, and server-side/client-side scripting.
• Proven experience designing and implementing complex integrations (REST, SOAP, MID Server, Integration Hub).
• Ability to translate business needs into technical architecture and guide teams through execution.
• Excellent communication skills to articulate architectural decisions to technical and non-technical stakeholder

Good-to-have skills

• Experience with Now Assist, Predictive Intelligence, and Virtual Agent.
• Exposure to large-scale enterprise or multi-instance ServiceNow environments.
• Presales or customer-facing solutioning experience.
• ServiceNow certifications such as:
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• CIS ITOM Discovery