Service Reliability Engineer 3
Amadeus
5 - 10 years
Bengaluru
Posted: 31/05/2025
Job Description
Job Title
Are you the Citrix administrator we’re looking for? Do you have excellent knowledge on different Citrix component and it's architectures ? Then you’re the person we’re looking for!
You’ll be designing, troubleshooting, documenting and maintaining citrix environments to shape the way the world moves. You’ll be joining one of the world’s top 10 software to power better journeys.
Your main responsibilities
Build, maintain and support Citrix based platforms according to internal and external customer requirements and relevant operational principles with the focus on operability, stability, high availability, performance, scalability and compliancy.
Provide third level support of Citrix based platforms for investigation, trouble shooting and resolution of incidents and problems and participates in a corresponding 24/7 oncall loop
Evaluate and integrate new technologies and components into our existing system with focus on operability, stability, high availability, performance, scalability and compliancy.
Provide documentation and guidance to 1st and 2nd level support
Provide technological and operational consultancy to other stakeholders
Contribute to the improvement of the team’s value proposition around stability agility, cost and security.
Implement, maintain and support automation of the platform
Know How / Skills
Strong experience with production level Application management
Strong and proven experience with Citrix platforms like CVAD, MCS/PVS, Store Front, FAS, File server Cluste.
Understanding of basic network concepts (e.g. communication, 7-layer OSI, routing, firewalls, TCP/UDP, TCP handshake)
Knowledge and experience in DNS, AD, GPO and Windows basic troubleshooting
Knowledge and experience in coding and scripting (e.g. Powershell, java, python)
Good grasp of automation tools
Strong focus on business outcomes
Strong proven analytical and problem solving skills
Experience with systems, data stores and IT operations
Experience in R&D or Global operations organization
Experience with Windows based platforms
Experience with Linux based platforms (optional)
Experience with Netscalers (optional)
Comfort with collaboration, open communication and reaching across functional borders
Ability to use and adapt a variety of open source technologies and tools (Puppet, Ansible, IAAS, PAAS, Jenkins, Docker, Terraform)
About the ideal candidate
University degree in Computer Science, Information Technology or equivalent
Strong work experience on Citrix platform administration
Experience on automation (Powershell, Python,Jenkin, etc)
Excellent English verbal and written communication skills
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
About Company
Amadeus is a global technology company providing solutions for the travel and tourism industry. It offers a wide range of products for airlines, travel agencies, and other travel service providers, focusing on streamlining operations, enhancing customer experience, and driving digital transformation in travel.
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