Service Now
Tata Consultancy Services
5 - 10 years
Bengaluru
Posted: 23/12/2025
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Job Description
TCS Hiring for ServiceNow
Experience Range : 04 To 15 years
Job Location : Pan India
JOB DESCRIPTION
Key Responsibilities :
1) Solution Design and Architecture:
- Lead the design and architecture of ServiceNow solutions, including integrations, that meet client needs and industry best practices.
- Develop comprehensive architectural plans that align with business objectives and leverage the full capabilities of the ServiceNow platform.
2) Implementation and Integration:
- Oversee the implementation of ServiceNow modules, ensuring seamless integration with existing systems and processes.
- Configure and customize ServiceNow applications, including ITOM, Catalog Items, UI Scripts, and ACLs, to meet specific client requirements.
3) Technical Leadership:
- Provide expert guidance and technical leadership to development and implementation teams throughout project lifecycles.
- Ensure adherence to best practices in ServiceNow development, security, and performance optimization.
4) Stakeholder Collaboration:
- Engage with clients and internal stakeholders to gather requirements, provide updates, and ensure alignment of solutions with business needs.
- Serve as a trusted advisor on ServiceNow capabilities and best practices.
5) Continuous Improvement:
- Stay updated with the latest developments in the ServiceNow platform and related technologies.
- Identify opportunities for process improvements and implement solutions to enhance system efficiency and effectiveness.
Required Technical Skills:
1) ServiceNow Expertise:
- In-depth knowledge of ServiceNow development, architecture, and administration.
- Proficiency in ITOM, Catalog Item configuration, UI Scripting, and Access Control Lists (ACLs).
2) Integration and Customization:
- Experience with integrating ServiceNow with other enterprise systems.
- Ability to design and implement custom solutions to extend the platforms capabilities.
3) Technical Proficiency:
- Strong understanding of IT service management (ITSM) and IT operations management (ITOM) processes.
- Familiarity with ITIL frameworks and best practices.
Minimum Qualification:
15 years of full-time education
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