Role: Service Now HRSD

Required Technical Skill Set: ServiceNow, ITSM, ITOM, HRSD

Desired Experience Range: 8-10 Years

Location of Requirement : India

Desired Competencies (Technical/Behavioral Competency)

Technical Comptency

1. HRSD-Specific Platform Knowledge

HR Profile & Data Model: Understanding of HR profile tables and related data structures (e.g., Benefits, LOA, Compensation, Contacts, HR Positions).

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Lifecycle Events: Ability to configure and manage onboarding, offboarding, and employee transitions using low-code lifecycle event templates.

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Journey Accelerator Plans: Designing personalized employee journeys with localization, compliance, and learning plans.

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HR Services Configuration: Creating and managing HR services using service activities like approvals, notifications, and assignments.

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2. Security & Access Control

HR Admin Autonomy: Knowledge of HR-specific access controls that restrict even platform admins from viewing sensitive HR data.

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Role-Based Access Control (RBAC): Implementing secure access to HR data and workflows.

3. Workflow & Automation

Flow Designer: Building and customizing HR workflows using low-code tools.

Playbook Designer (limited in HRSD): Understanding differences between HRSD lifecycle events and general playbooks.

Task Orchestration: Automating multi-departmental tasks during employee transitions.

4. Integration Capabilities

HR Integrations Application: Connecting HRSD with HCM systems, background check providers, and other platforms.

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REST/SOAP APIs: Building and managing integrations for real-time data sync.

5. UI & Experience Design

Service Portal Customization: Designing intuitive HR portals for employees and managers.

Case Management: Configuring HR cases and templates for efficient service delivery.

6. Generative AI & Now Assist (HRSD Flavor)

Case Summarization Skills: Using GenAI to summarize employee-related cases.

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Text-to-Flow & Text-to-Process: Leveraging natural language inputs to generate HR workflows.

AI Search & Recommendations: Enhancing HRSD with contextual search and suggested actions.

7. Compliance & Localization

Data Privacy Regulations: Ensuring GDPR, HIPAA, and local compliance in HR workflows.

Localization Support: Configuring country-specific tasks and content in lifecycle events and journey plans.

Behavioral competency

Effective communication skills with both non-technical and technical audiences (verbal and written)
Excellent Interpersonal skills to work with the project team members collaboratevily
Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good-to-Have

Responsibility of / Expectations from the Role

Designs and develops solutions on the ITSM/ITOM modules using best practices
Partners with ServiceNow Business Analyst to understand requirements and possible solutions
Takes ownership of complex business requirements and works them to completion
Takes ownership of incident queue and work on remediation to completion
Works closely with the ServiceNow functional team and external development partners to build requested items
Experience configuring and improving core and custom applications
Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules
Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters
Has working knowledge of ServiceNow ITSM/ITOM integrations using out of the box spokes or APIs
Develops reports and dashboards using core ServiceNow functionality
Load, manipulate and maintain data between ServiceNow and other systems
Develops and maintain clear and concise technical and process documentation

Service Now HRSD