Service Manager

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The opportunity:

Collaborates with IS Service Managers, Application Manager, Solution Architect and Specialists to estimate the effort for IS solution/services development, change requests and releases.  Is responsible for entire requirements management process. Ensure that the final solution meets business objectives and adds to the bottom line. Understands the related business processes in detail and applies this knowledge to shape and align IS solution/services building and delivery activities. Assists in the installation, management, maintenance, and optimization of internal and cross-functional processes related to IS Services

How you’ll make an impact:

• Acts as Subject Matter Expert (SME) in relevant area of responsibility, contributing technical and business process/data expertise to either support ongoing operations or develop new software.

• For assigned tasks, executes all actions in IS processes according to agreed RACIS specification.

• Keeps up to date and informed of any change, or planned change, of the PG IS Enterprise Architecture and PG IS Strategy. Also of any incident, change or project which has or might have a major impact on the relevant part of the service. 

• Provides guidance or support to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice without carrying line responsibility

• Capture, document, analyze, trace, prioritize and agree “End to End” IS application / platform/ solution/ service delivery.

• Maintain, prevent and correct defects once the solution is implemented.

• Propose enhancements or making changes to increase the value provided by the system.

• Work together with the testing team to validate the solution is fit for use.

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field.

• 9 to 11 years of experience in IT Applications Management and Service Delivery in multinational companies.

• Experience and ability to work with virtual delivery teams as well as distributed stakeholders.

• Experienced with Environmental Sustainability business process like LCA , Scope 3 PMC etc .

• Knowledge and understanding of Sustainability Business Process

• Functional understanding of Environmental Factory Data, Use Phase Data , EOL etc

• Excellent problem-solving skill

• Analytical mindset.

• Exceptional interpersonal skills.

• Proficiency in both spoken & written English language is required.

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