Service Management Practitioner
Accenture
5 - 8 years
Kolkata
Posted: 07/06/2025
Job Description
Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.
Must have skills : Site Reliability Engineering
Good to have skills : Service Integration and Management (SIAM)
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
We are seeking an experienced SRE Observability Engineer to join our team and lead the development, enhancement, and extension of SRE driven observability and alerting platforms for our global clients. As an SRE Observability Engineer, your role will be build, enhance and maintain best in class observability platforms that can effectively monitor the full technology stack for cloud and on-prem systems. An SRE Observability Engineer will play a pivotal role in shaping the evolving needs of our customers including instrumentation of Service Level Indicators and Objectives (SLI/SLO) and development/enhancement of SLI/SLO driven observability dashboards and alerting. Key Responsibilities • Gather and analyze logs, metrics and traces from operating systems, infrastructure and network as well as applications to assist in performance tuning and fault finding • Implement, enhance and maintain observability and alerting capabilities, especially that are built on SLI/SLO/Error Budget • Analyze an existing observability and alerting platform and identify how it can be further improved • Help build our unified observability stack using various observability tools • Improve automation and increase the system’s self-healing capability. • Build monitoring that alerts on symptoms rather than on outage Qualifications • Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Electrical Engineering or related field or a combination of education and equivalent work experience Required Experience • Overall 5-8 years of working experience • 3-5 years of experience of building observability platforms with tools such as Dynatrace, AppDynamics, New Relic, Prometheus, Splunk, Sensu, Nagios, DataDog, Open Telemetry etc. • Very good understanding and strong working knowledge of log collection and aggregation, custom metric development and distributed tracing • Experience of building observability dashboard (preferably SLO driven) in visualization tools like Grafana • Good understanding of SLIs/SLOs, especially their implementation designs • Good working understanding of monitoring Cloud Platforms – AWS, Azure and GCP Good to have experience • Prior experience of implementing SLI/SLO/Error Budget driven observability and alerting • Strong proficiency with Cloud Platforms • Experience programming with one or more of the following: Python, Go, Java/Scala or C • Experience with J2EE, NoSQL/SQL Datastore, Spring Boot, GCP, AWS, Azure & Docker orK8 in developing multi-tier applications. • Overall good understanding of SRE principles and practices • Understanding and ability to implement effective observability strategies to improve MTTD/R • Experience with RESTful APIs and microservices platforms • Working knowledge of the TCP/IP stack, internet routing and load balancing • Solve complex architecture/design & business problems, work to simplify, optimize, remove bottlenecks, etc. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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