Service Management Practitioner

Project Role : Service Management Practitioner
Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.
Must have skills : Service Management Framework Design and Implementation, Agile Project Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : BE

Summary: As a Service Management Practitioner, you will be responsible for supporting the delivery of programs, projects, or managed services. Your typical day will involve coordinating projects through contract management and shared service coordination, developing and maintaining relationships with key stakeholders and sponsors, and ensuring high levels of commitment to enable strategic agenda. Roles & Responsibilities: - Design and implement service management frameworks to ensure efficient and effective delivery of services. - Lead and manage agile project management methodologies to ensure successful project delivery. - Coordinate with cross-functional teams to ensure seamless service delivery and customer satisfaction. - Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. - Provide guidance and support to team members on service management best practices and methodologies. Professional & Technical Skills: - Must To Have Skills: Experience in Agile Project Management. - Must To Have Skills: Design and implementation of Service Management Frameworks. - Strong understanding of IT Service Management principles and methodologies. - Experience in managing and coordinating cross-functional teams. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Service Management Framework Design and Implementation. - The ideal candidate will possess a strong educational background in IT Service Management, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office.