Service Management Lead

Project Role : Service Management Lead
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be responsible for overseeing the successful execution of projects and ensuring the satisfaction of all stakeholders. Roles & Responsibilities: - Lead the delivery of programs, projects, or managed services. - Coordinate projects through contract management and shared service coordination. - Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. - Oversee the successful execution of projects and ensure the satisfaction of all stakeholders. - Engage with multiple teams and contribute to key decisions. - Provide solutions to problems that apply across multiple teams. - Responsible for team decisions. - Expected to be an SME, collaborate, and manage the team to perform. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Strong understanding of statistical analysis and machine learning algorithms. - Experience with data visualization tools such as Tableau or Power BI. - Hands-on experience implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms. - Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information: - The candidate should have a minimum of 12 years of experience in Enterprise Network Operations. - This position is based in Pune. - A 15 years full-time education is required.