Service Management Lead
Accenture
5 - 7 years
Gurugram
Posted: 11/05/2025
Job Description
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Service Integration and Management (SIAM)
Good to have skills : Infrastructure Service Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Service Management Lead, you will be responsible for overseeing the delivery of various programs, projects, or managed services. Your typical day will involve coordinating projects through effective contract management and shared service coordination. You will also focus on developing and maintaining strong relationships with key stakeholders and sponsors, ensuring high levels of commitment and enabling the strategic agenda of the organization. This role requires a proactive approach to problem-solving and a commitment to fostering collaboration across teams to achieve shared goals. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate regular team meetings to ensure alignment and address any challenges. - Mentor junior professionals to enhance their skills and career development. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Integration and Management (SIAM). - Good To Have Skills: Experience with Infrastructure Service Management. - Strong understanding of service delivery frameworks and methodologies. - Ability to manage stakeholder expectations and foster strong relationships. - Experience in contract management and negotiation. - Proficient in project management tools and techniques. Additional Information: - The candidate should have minimum 5 years of experience in Service Integration and Management (SIAM). - This position is based at our Gurugram office. - A 15 years full time education is required.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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