Service Management Lead
Accenture
5 - 7 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role : Service Management Lead
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be responsible for overseeing the successful delivery of services and ensuring customer satisfaction. Roles & Responsibilities: - Lead the delivery of programs, projects, or managed services. - Coordinate projects through contract management and shared service coordination. - Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. - Oversee the successful delivery of services and ensure customer satisfaction. - Engage with multiple teams and contribute to key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Responsible for team decisions. - Manage and collaborate with the team to perform effectively. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Strong understanding of service delivery operations. - Experience in managing programs, projects, or managed services. - Excellent communication and interpersonal skills. - Ability to analyze and solve complex problems. - Good To Have Skills: Experience with ITIL framework. Additional Information: - The candidate should have a minimum of 5 years of experience in Microsoft Windows Desktop Management. - This position is based in Bengaluru. - A 15 years full-time education is required. Summary:As an Application/Cloud Support professional with primary skill in Microsoft Windows Desktop Management,MAC, you will be responsible for providing technical support to end-users and ensuring smooth functioning of applications. Your typical day will involve troubleshooting technical issues, resolving incidents, and providing timely support to users. Good knowledge of Mac OS and support with Microsoft intune/Jamf, who can develop, maintain corporate macOS images and software packages to Mac laptop and desktop clients. The person also need to administer Microsoft Intune and create packages for applications to deploy on systems across the globe Roles & Responsibilities:- Provide technical support to end-users for applications and systems, resolving incidents and service requests within defined SLAs. - Troubleshoot technical issues related to Microsoft Windows Desktop Management, including installation, configuration, and maintenance. - Collaborate with cross-functional teams to identify and resolve technical issues, ensuring timely resolution of incidents. - Act as the primary point of contact for application support, leading the effort to design, build, and configure applications. - Primarily ownership of the EUC ticket queue, providing L1.5,2nd line technical support for IT incidents and problems. Working alongside vendors as appropriate to investigate solutions. - Expertise in using remote desktop tools such as TeamViewer, Remote Desktop Connection, AnyDesk, etc Professional & Technical Skills:- Must To Have Skills: Strong knowledge of Microsoft Windows Desktop Management. - Good To Have Skills: Experience with Workplace Technology Solutions.Strong knowledge of operating systems such as Windows, macOS, and tools like Microsoft Endpoint Configuration Manager/Intune, Jamf - Experience in providing technical support to end-users for applications and systems. - Experience in troubleshooting technical issues related to Microsoft Windows Desktop Management/MAC. Understanding and managing and configuring the Intune connector and NDES servers - Configuration and Management of Various types of Profiles such Wi-Fi, SCEP Device restriction Profile in Intune for Mac devices and good knowledge using terminal commands and Bash scripts. - Strong collaboration and communication skills. - Ability to work in a fast-paced environment and manage multiple priorities.
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be responsible for overseeing the successful delivery of services and ensuring customer satisfaction. Roles & Responsibilities: - Lead the delivery of programs, projects, or managed services. - Coordinate projects through contract management and shared service coordination. - Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. - Oversee the successful delivery of services and ensure customer satisfaction. - Engage with multiple teams and contribute to key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Responsible for team decisions. - Manage and collaborate with the team to perform effectively. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Strong understanding of service delivery operations. - Experience in managing programs, projects, or managed services. - Excellent communication and interpersonal skills. - Ability to analyze and solve complex problems. - Good To Have Skills: Experience with ITIL framework. Additional Information: - The candidate should have a minimum of 5 years of experience in Microsoft Windows Desktop Management. - This position is based in Bengaluru. - A 15 years full-time education is required. Summary:As an Application/Cloud Support professional with primary skill in Microsoft Windows Desktop Management,MAC, you will be responsible for providing technical support to end-users and ensuring smooth functioning of applications. Your typical day will involve troubleshooting technical issues, resolving incidents, and providing timely support to users. Good knowledge of Mac OS and support with Microsoft intune/Jamf, who can develop, maintain corporate macOS images and software packages to Mac laptop and desktop clients. The person also need to administer Microsoft Intune and create packages for applications to deploy on systems across the globe Roles & Responsibilities:- Provide technical support to end-users for applications and systems, resolving incidents and service requests within defined SLAs. - Troubleshoot technical issues related to Microsoft Windows Desktop Management, including installation, configuration, and maintenance. - Collaborate with cross-functional teams to identify and resolve technical issues, ensuring timely resolution of incidents. - Act as the primary point of contact for application support, leading the effort to design, build, and configure applications. - Primarily ownership of the EUC ticket queue, providing L1.5,2nd line technical support for IT incidents and problems. Working alongside vendors as appropriate to investigate solutions. - Expertise in using remote desktop tools such as TeamViewer, Remote Desktop Connection, AnyDesk, etc Professional & Technical Skills:- Must To Have Skills: Strong knowledge of Microsoft Windows Desktop Management. - Good To Have Skills: Experience with Workplace Technology Solutions.Strong knowledge of operating systems such as Windows, macOS, and tools like Microsoft Endpoint Configuration Manager/Intune, Jamf - Experience in providing technical support to end-users for applications and systems. - Experience in troubleshooting technical issues related to Microsoft Windows Desktop Management/MAC. Understanding and managing and configuring the Intune connector and NDES servers - Configuration and Management of Various types of Profiles such Wi-Fi, SCEP Device restriction Profile in Intune for Mac devices and good knowledge using terminal commands and Bash scripts. - Strong collaboration and communication skills. - Ability to work in a fast-paced environment and manage multiple priorities.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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