Service Engineer - CRC

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

•

• Work in-house for repair, Maintains and inspection of Ophthalmology / Microsurgery equipment.
• Electronic/Optical/Mechanical: Total system level troubleshooting on complex multi-symptom problems
• Customer satisfaction: Internal and external.
• Business growth: Assists in the growth and direction of business in his/her geographic area.
• Repairing, installing, and servicing ZEISS medical technology equipment and software solutions

• Accurately diagnosing and resolving technical issues relating to ZEISS equipment and software applications
• Competence in delivering remote service to diagnose or repair.
• Accurately diagnosing and resolving technical issues relating to IT networks, servers, cloud-based technologies, and solutions
• Providing technical support to colleagues and customers
• Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineers.
• Maintaining Special tools and calibration
• Maintaining Device at Experience Center and support to CarIn Devices installation and deinstallation.
• Ensure the availability of Training device and tools during training.
• Support to provide technical writeup for custom purposes.
• Support on Identify RMA part and sending back to Factory.
• Field support as and when needed.

• BE in Electrical/ Electronics/ Instrumentation/Biomedical or equivalent
• Minimum 4+ years of relevant experience in the field of services or in House repair service
• Proficiency in English and Computer Skills
• Excellent communications, listening and interpersonal skills.
• Skillfully navigates tricky customer situations, turning disagreements into positive outcomes.

Your ZEISS Recruiting Team: