Service Engineer, Cleco - India South

Strategic Business Unit: Global Power Tools

Job Title: Service Engineer, Cleco India South

Location: Bangalore

Overall Role :

The main objective of role as Service Engineer is onsite service, installation & commissioning support to assigned customers / territory under the guidance of RSM India South. Also responsible for attaining customer satisfaction

Job Responsibilities:

Perform hands-on on-site troubleshooting, service and repairs

Handling customer complaints & explaining repairs to customers

Calibration of tools

Installation & Commissioning support for new projects

Provide on-site technical & operational training of tools to customers

Preventive Maintenance of tools to customers in region

Maintain history card of tools operational in region

Generate Service revenue from Calibration, Onsite Services, Annual Maintenance Contract, Retrofits.

Conduct demonstrations of existing & new products

Coordination with Service center & technical team to resolve specific customer issues

Support to regional sales in terms - understanding RFQ, participating in technical discussion

Application Study

Daily service report generation

Practice Ethical Business Code of Conduct & strict implementation of FCPA policy

Other duties as assigned time to time

Key Deliverables:

Turnaround time of service/repairs

Achieve service revenue target assigned

New AMCs signed

Time taken to attend service call

Upkeep of Demo tools in region and scheduled maintenance

Provide recommendation for spares parts to customers and get repair orders

Customer Satisfaction

Adherence to Business Code of Practice

Critical Skills & Qualifications:

Diploma or Bachelor Degree in Electronics/Electrical/Mechanical Engineering

Min 5+ years of working experience, preferably in tool maintenance, DC Torque tools, fault finding & trouble shooting

Programing (PLC, HMI, Torque Tools etc..)

Exposure on MES, Open Protocol, Fieldbus, Factory network softwares

Repairing of DC & Pneumatic tools

Why-Why Analysis

Cross-functional team working

Good verbal and written communication skills in English.

Behavioral Skills:

Proactive, dynamic & self-motivated

Ability to prioritize, manage time & work under pressure situations

Hands on approach

Able to manage critical situations through strong influencing and persuasive skills

Flexible and able to adapt to changing situations

Very hands-on able to dive into and manage the details,

Strong sense of ethics and commitment to working in an honest and ethical way.

Comfortable in local & domestic travels

At Apex Tool Group ( were passionate about innovation. Whether that be products, processes or operations, our associates strive to find new ways each day to help our end-users solve their most complex challenges. By harnessing our global resources, unprecedented insights and spirit for service, we build more than just tools for the job site we help build the future.

ATG is a global manufacturer of hand and power tools, tool storage and accessories, chain, and electronic soldering solutions with more than $1.4 billion in annual revenues. Our 6,900 global associates have built powerhouse brands like GEARWRENCH, SATA, Crescent, Cleco, Weller and APEX that professional trades and DIY enthusiasts alike can trust to get the job done. With our roots dating back to the 1800s, our tools have driven technological advancements that drive efficiency, speed and end-user safety in a broad range of commercial and consumer markets.

As part of the ATG team, you will move fast, think globally, learn from your colleagues and grow your career. Youll enjoy competitive benefits, a healthy work/life balance and have opportunities to give back to the communities we serve.

Our six core values Customers come first, Integrity in all we do, Continuous improvement, Innovation for growth, Passion to succeed and Best talent, one team - drive our daily decisions. Connect with us on social media to learn more LinkedIn, Instagram, Facebook and Twitter.

If your goal is to work where finding a better way never ends and your ideas become a reality, join us! #WeBuildATG