Service Desk Lead

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Service Desk Lead

Experience Range: 4 8 Years

Location: Noida

Must-Have:

1. Leadership & People Management - Proven ability to lead large teams, manage multiple services and build a high-performance culture.
2. Strong knowledge of ITIL framework and service desk operations.
3. Experience in managing IT support teams (minimum 5+ years, with at least 2 years in a lead role).
4. Excellent leadership, communication, and problem-solving skills.
5. Familiarity with ticketing tools (e.g., ServiceNow, Remedy).
6. Ability to handle high-pressure situations and escalations effectively.

Interested candidates pls share your cv to mailid: with subject "Service Desk Lead " for further Discussion