Service Desk Agent
Tata Consultancy Services
3 - 8 years
Chennai
Posted: 10/12/2025
Job Description
Role: Service Desk Agent
Location: Chennai/ Bangalore
Exp- 3-8 years
Desired Competencies:
- Should be customer centric and understand the Service Desk (SD) support function.
- Candidate should be proficient in written and verbal English to provide the required IT services.
- Candidate must be ready to provide the support over the Phone Calls, Chat and other SD Channels.
- Ready to work support during weekend also as per monthly roster.
- Work and resolve Incidents and Service Requests tickets associated with Service Desk Support function.
- Provide break fix support, Remote software installation, IT applications, advice and assist to Customer Users, as needed.
- Remote Support to Provide equipment and hardware support including laptop, desktop devices, mobile devices, direct attached printers, local printers, scanners, and wireless networking etc.
Certification: Any relevant certification (Preferred).
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