Service Design Lead

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We are looking for an experienced and talented service designer who can make innovation happen for ambitious clients and offer real value, solutions, and impact across industries. Here at Designit, we believe in teamwork, fun, multifaceted projects, and adept solutions. We’re looking for a Service Designer with the experience, passion and Jedi skills to help us rid the world of crappy design – one project at a time.

Based in Bangalore, you’ll join our team of Researchers, Strategists and Designers within the service, business, brand, digital, interaction and user experience disciplines. You’ll work in an international and playful environment with big, innovative brands. You’ll be part of a culture with unparalleled passion for changing the world through exceptional human-shaped design and problem solving.

We’ll give you everything you can dream of from super friendly and creative co-workers, a strong focus on your development, to projects that really make a difference. It’s important to us that joining Designit be one of the best decisions of your life!

What you’ll do:

• Create real business transformation for our clients and redefine their offerings
• Turn insights and identified opportunities spaces into differentiating service experiences
• Work with service design across industries
• Stay updated on the latest developments/trends/thinking within your field and share your knowledge and thoughts with both colleagues and clients
• Define the future customer journey across channels and touch points for some of the world’s leading international brands
• Present to clients, and facilitate and develop workshops and co- creation sessions
• Participate in sales activities (quotes, presentations etc.) and scope, plan and lead service design projects

Qualifications

• A master graduate in business, design, research or other relevant educational backgrounds
• A skilled professional with significant experience working with service design, 5+ years – preferably from the consultancy side
• A person who thinks beyond categories and dreams of service experiences across products and platforms
• An outgoing, results-oriented and a motivated team player
• Eager to work in a strategic design firm and wish to make a difference
• A strong facilitator and presenter and an excellent communicator in English