Service Delivery Operations Representati
Accenture
3 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role : Service Delivery Operations Representati
Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills : Enterprise Systems Monitoring Tools
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Service Delivery Operations Representative, you will be responsible for assigning and managing work assignments, driving people management activities for the delivery team, and ensuring service delivery quality and cost. You will play a crucial role in managing the overall service delivery process and ensuring customer satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Manage work assignments and ensure timely completion. - Drive people management activities for the delivery team. - Monitor service delivery quality and cost. - Identify areas for improvement and implement necessary changes. - Ensure customer satisfaction by meeting their requirements and resolving any issues. - Collaborate with cross-functional teams to ensure smooth service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Systems Monitoring Tools. - Strong understanding of service delivery operations. - Experience in managing work assignments and driving people management activities. - Excellent problem-solving and decision-making skills. - Effective communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Enterprise Systems Monitoring Tools. - This position is based at our Bengaluru office. - A 15 years full time education is required. Job description for Infrastructure & Cloud Monitoring Should have strong knowledge on MS SCOM, and other Infrastructure monitoring tools & Cloud native monitoring tools for Azure, AWS & GCP Should have worked other tools like AppDynamics, Nagios, Xymon, Operations Bridge Manager(OBM), Splunk, Azure Infrastructure Insight ServiceNow ITOM etc Should have worked in a large complex infrastructure following ITSM methodology Experienced in deployment and integration of SCOM based solutions, SCOM Management Pack for monitoring Infrastructure, Network, OS, DB, Middleware, Storage; Virtualization, Cloud Architectures etc Knowledge on SCOM architecture Perform administrative tasks for the Operation Manager console Provide L2/L3 support for the SCOM platform and create and maintain monitoring and notification rules. Knowledge in Management group , agent troubleshooting , Operations Manager DB. Management Pack , Resource pool . windows [ Basic] , database [ Basic query ] and network [ Understanding of Topology and functionality ] , active directory knowledge [ More than basic but not advanced ]. Troubleshooting issues and incidents Manage customer escalation and provide insight to leadership Perform Root Cause analysis and put control measures Integration with 3rd party ticketing tools for auto converting alert to Incident Knowledge of Automation & infrastructure-as-code (Ansible, Power shell ,Terraform, CloudFormation). Certification in relevant technologies (Cloud etc.)
Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills : Enterprise Systems Monitoring Tools
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Service Delivery Operations Representative, you will be responsible for assigning and managing work assignments, driving people management activities for the delivery team, and ensuring service delivery quality and cost. You will play a crucial role in managing the overall service delivery process and ensuring customer satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Manage work assignments and ensure timely completion. - Drive people management activities for the delivery team. - Monitor service delivery quality and cost. - Identify areas for improvement and implement necessary changes. - Ensure customer satisfaction by meeting their requirements and resolving any issues. - Collaborate with cross-functional teams to ensure smooth service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Systems Monitoring Tools. - Strong understanding of service delivery operations. - Experience in managing work assignments and driving people management activities. - Excellent problem-solving and decision-making skills. - Effective communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Enterprise Systems Monitoring Tools. - This position is based at our Bengaluru office. - A 15 years full time education is required. Job description for Infrastructure & Cloud Monitoring Should have strong knowledge on MS SCOM, and other Infrastructure monitoring tools & Cloud native monitoring tools for Azure, AWS & GCP Should have worked other tools like AppDynamics, Nagios, Xymon, Operations Bridge Manager(OBM), Splunk, Azure Infrastructure Insight ServiceNow ITOM etc Should have worked in a large complex infrastructure following ITSM methodology Experienced in deployment and integration of SCOM based solutions, SCOM Management Pack for monitoring Infrastructure, Network, OS, DB, Middleware, Storage; Virtualization, Cloud Architectures etc Knowledge on SCOM architecture Perform administrative tasks for the Operation Manager console Provide L2/L3 support for the SCOM platform and create and maintain monitoring and notification rules. Knowledge in Management group , agent troubleshooting , Operations Manager DB. Management Pack , Resource pool . windows [ Basic] , database [ Basic query ] and network [ Understanding of Topology and functionality ] , active directory knowledge [ More than basic but not advanced ]. Troubleshooting issues and incidents Manage customer escalation and provide insight to leadership Perform Root Cause analysis and put control measures Integration with 3rd party ticketing tools for auto converting alert to Incident Knowledge of Automation & infrastructure-as-code (Ansible, Power shell ,Terraform, CloudFormation). Certification in relevant technologies (Cloud etc.)
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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