Service Delivery Consultant

Job Description - COS Service Delivery Consultant (Autopay/Mainframe exposure Mandatory)

Position Description

In this role, you will be relied upon as a subject matter expert in all things Autopay/Mainframe first and foremost however, you will also serve as a primary support liaison between COS, internal partners and clients, providing application, and technical support for all versions of ADP's product offerings all while delivering first class service to your clients.

To thrive in this role, you must preferably have working knowledge of Autopay. You will quickly need to adapt to technically challenging situations and collaborate with your internal payroll teams, helping them to understand complex, technical situations in a high level, educational way that they can understand. You will also have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style should be clear and easy for our internal teams and our clients to understand and take action on.

Responsibilities

• Your primary role is to provide technical support and assistance to our Managed Payroll Teams, Clients, Relationship/Success Management, Implementation, and COS Shared Services groups.
• Youll resolve client application questions or problems in the area of system set up, product functionality, security set-up, workflow and product enhancements in addition to other service issues in the complex arena of payroll and HR.
• Youll use your knowledge and/or expertise of tools including Autopay, PTCS, MR2000, PMEI, iServ, PMF, CEH, Siebel CRM, Enterprise, Vantage, ADPR, iProducts, and SMS/Netsecure to creatively resolve a miriad of possible escalations/issues.
• Collaborating with multiple departments to better service our clients.

Qualifications

• Bachelors degree (any discipline).
• At least 1-2 years of experience in payroll processing.
• Working knowledge of Autopay/Mainframe.
• Product knowledge including but not limited to: Vantage, Enterprise (Versions 5 and 6), MyADP, and SMS/Netsecure.