Roles and Responsibilities:

Provide support for our service & sales team.
Coordinating for service quotes and order processing in coordination with the internal Business Team as per the SLA defined for the department.
Validate and execute purchase requests as per the defined SOP and coordinate with customers and the internal team to get necessary documents/ approvals, if required.
Maintain documentation as per SOP and ensure updating it on a daily basis.
Updating CRM system with all relevant customer information and orders.
Respond to incoming requests as per the defined TAT.
Close coordination with the Service Team to ensure a timely service schedule and provide logistical support for any service goods.
Delivery of weekly & monthly reports.
Demonstrate positive Customer First behaviors to ensure a high level of customer service is always provided

Competencies Required:

Positive attitude, adaptability, Strong time management skills, Ability to adapt to changing circumstances, Ethical and trustworthy, Self-motivated with the capacity to plan time effectively, Empathy, patience, and Sympathy.

Skills Required:

Must have a good command of Microsoft Excel and some experience working on CRMs - Zoho, Jira, etc.
Customer orientation - able to build relationships and gain trust. Communication: communicating clearly and accurately by adopting various styles at all levels of the organization.
Builds and maintains collaborative relationships with cross-functional teams. Good public relations, negotiation, and customer orientation skills

Education Requirement:

Diploma in BM, or a degree in Business Administration

Year of Experience Required: 2-5 years

Industry:

Healthtech/ medical equipment Healthcare or devices or start-up background is an added edge.

Service Coordinator