Role: SMO Service Asset and Configuration Manager

Required Technical Skill Set: Hands On in ServiceNow Asset and Configuration Management Module, CMDB, ITOM

Desired Experience Range: 7-12 yrs. in Service Asset and Configuration Manager

Location of Requirement :Pune, Chennai

Desired Competencies (Technical/Behavioral Competency)

Must-Have

Knowledge and experience of Service Management/Operation process and its environment.
Knowledge of the ITIL framework as well as high level of IT technical competence.
Experience in CSDM & Service Mapping.
Basic knowledge of Application Lifecycle and Environments.
Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project.
Knowledge on Planning & Forecasting.
ITIL foundation, ITIL intermediate- Service Design (SD) Planning

Good-to-Have

Knowledge and experience of Agile / Lean / Six sigma methodologies and their application
ITIL certified

Role descriptions / Expectations from the Role

Govern end to end lifecycle of all Asset/CIs
Assist the SACM process owner with process enhancements & Changes and CMDB and configuration item scope definition
Help to define and maintain CI attributes
Execute CI identification activities to coordinate and manage compliance to CI identification/registration procedures
Perform verification and audit activities to ensure that changes to the CMDB data are recorded and authorized
Maintaining of high level of correctness, completeness and compliance of Assets & CIs
Co-ordinate and deliver SACM training, best practice advice and guidance
Perform any other tasks that organization or process owner required

Service Asset and Configuration Manager