Senior Technical Support Engineer

Hi,

We are hiring for Technical Support Engineer

JD;

Core Responsibilities

• Issue Resolution: Own and resolve technical issues from initial troubleshooting to resolution within designated timeframes. Identify root causes and implement effective solutions.
• Customer Support: Understand customer needs and collaborate with cross-functional teams to ensure timely issue resolution.
• DevOps Support: Provide support for critical applications using effective methodologies for efficient issue resolution.
• Documentation: Create and maintain support documentation, scripts, and debugging guides to build a repository of self-service resources.
• Collaboration: Demonstrate excellent verbal and written communication skills and foster collaborative relationships with internal teams.

Technical Expectations

• Hands-on experience with relational and non-relational databases (e.g., MySQL, Couchbase).
• Proficiency in scripting languages such as Bash and Python.
• Strong knowledge of Linux commands and debugging tools for Java applications.
• Experience in supporting, troubleshooting, and debugging microservices.
• Familiarity with Java programming and front-end concepts (UI understanding was emphasized during the discussion).

Preferred Skills

• Tool development and automation scripting.
• Strong debugging and problem-solving abilities.
• General scripting proficiency.

Looking for immediate joiner