Senior Software Engineer - Test

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

About the Role:
Involved in every phase of SDLC, Senior SETs at Freshworks, are in complete ownership of
the testing component of the organization’s cutting-edge projects. Interfacing very closely
with developers, they provide expertise in the planning, constructing, execution, and the
successful deployment of programs and products. In the landscape of challenging and
competitive product markets that demand high reliability, a SET is responsible for developing
and integrating test algorithms, test cases, automation scripts and uncover potential bugs,
before anyone else can. They also ensure the product is secure and scalable by checking
security and performance testing and contribute to product continuous Integration and
deployment. All of our Senior SETs are highly responsive, flexible, adapt to succeed, all
within an open collaborative peer environment, solving problems in insightful ways.
This position offers the candidate several opportunities to learn and test world-class B2B
SaaS products that are built using cutting edge technologies.
About the Team:
The Team enforces manufacturability and testability, ensuring a successful and robust
end-product. Freshworks relies on this team to drive better software architecture and design,
promote proper development practices, bug prevention strategies, eliminate weak spots,
among others. This is a team that knows what is right, learns from each other and is
passionate about upholding Freshworks reputation in a world-class product market.
Responsibilities
● Participate in Planning meetings and provide Testing estimations for Manual and
Automation
● Work closely with Product Stakeholders, Analyze requirements, design and review
detailed test plan and Test cases and execute them
● Understands the flow of code and how it interacts with different components and
provide better Test coverage
● Develop and execute automation scripts for newly developed features
● Modify existing framework to augment feature testing needs
● Continuously monitor automation test results and ensure no random test failures in
automation
● Identify the cross-browser / platform impacts during the planning phase and ensure
high test coverage
● Identify quality assurance process gaps and suggest actions for improvement
● Ensures Zero defect leakages
● Contribute Non-functional Testing aspects - Performance, Security, and Translation
● Work closely with the Development team and ensures code is delivered with high
code coverage
● Add Test hooks to improve Test and Automation Coverage
● Contribute to continuous Integration and Continuous Deployment

● 4 - 7 years of experience in Automation testing
● Passionate about QA and breaking software systems
● Knowledge of Software Testing concepts and methodology
● Understanding of Web fundamentals (HTML, JavaScript, CSS, Server Side
Programming and Database)
● Good programming skills (Java / Ruby / Python / node. js / JavaScript)
● Object Oriented Programming concepts
● Knowledge of Test Automation approaches and frameworks
● Hands on experience in UI and API Automation
● Understanding of Performance and Security Testing
● Knowledge on any of performance Testing Tools (Jmeter / Loadrunner / Gatling )
● Understanding of Continuous Integration and Continuous Deployment
● Knowledge on any of Continuous integration tools (Jenkins / Travis/ Teamcity)
● Good Analytical and Problem Solving Skills
● Good verbal and written communication skills

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.