Senior Servicenow Developer

Key Responsibilities:

• Design, develop, and customize ServiceNow applications and modules, with a primary focus on ITSM (Incident, Change, Problem, Request, Knowledge) and ITOM (Discovery, CMDB, Event Management, Orchestration).
• Create and configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Workflows.
• Implement and manage ServiceNow Discovery, MID Servers, and CMDB health.
• Develop integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, and custom integrations.
• Participate in gathering requirements, translating them into functional/technical specifications, and delivering robust solutions.
• Optimize performance and scalability of ServiceNow instances.
• Participate in testing, QA, and production deployment activities.
• Create and maintain technical documentation for implementations and customizations.
• Collaborate with platform architects and business stakeholders to ensure alignment with the overall ServiceNow roadmap.

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Required Skills & Experience:

• 7+ years of hands-on experience in ServiceNow development and administration.
• Strong experience in core ITSM modules and ITOM components like Discovery, CMDB, Event Management, Orchestration, and Service Mapping.
• Proficient in JavaScript, Glide API, and Flow Designer.
• Deep understanding of CMDB structure, data models, and dependency mapping.
• Experience working with MID Servers, credentials management, and probes/sensors.
• Expertise in building custom applications and configuring portal widgets (Service Portal).
• Solid knowledge of Access Control Rules (ACLs), UI Policies, and Data Policies.
• Experience with version upgrades, clone management, and patching activities.
• Familiarity with Agile/Scrum development practices.

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Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) – Mandatory
• Certified Implementation Specialist (CIS) in ITSM or ITOM – Preferred
• Exposure to DevOps, App Engine, or SecOps is a plus
• Experience working in large enterprise environments is desirable

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Soft Skills:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to work both independently and as part of a team
• Self-motivated with a passion for learning and growing in the ServiceNow ecosystem

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