Senior Service Strategy Lead

Google

10 - 12 years

Gurugram

Posted: 13/09/2025

Getting a referral is 5x more effective than applying directly

Job Description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
10 years of experience in a technical project management or a customer-facing role.

Preferred qualifications:

Experience in service operations.
Experience with large-scale initiatives in extensive change management, leadership buy-in, implementation, and execution.
Ability to think, plan, and execute on multiple projects simultaneously in an organized and creative way.
Ability to act as a dot connector and integrator, including a commitment to finding organizational synergies and operational efficiencies.
Advanced influencing skills with a track record of driving alignment across conflicting priorities and varying viewpoints.
Passion for organizing complex information to help structure decision-making processes and align stakeholders.

About the job

People Experience (PX) is the team at Google that delivers extraordinary, hire-to-retire experiences for Googlers in the moments that matter most. We deliver end-to-end global HR processes (with regional nuance where needed) that are personalized and delightful for applicants and Googlers. PX teams span Recruiting, Analytics and Planning, HR Operations, Vendor Management, Service Model Excellence, and Googler- and Market-level HR support.

This role sits within the PX RISE (Routing, Infrastructure, Services, Excellence and Business Strategy) team. RISE is focused on transforming Google's People Operations service delivery. Our mission is to "make every day simple, so we can make special days really special" by building durable capabilities across intelligent operations, holistic measurement, and extraordinary experiences, leveraging AI and ML to leapfrog current capabilities. We drive initiatives like AI-powered transformations (e.g., Agentic AI, People Ops Connect enhancements), service delivery transformation through intelligent operations, and robust measurement frameworks.

Responsibilities

Drive clear communication frameworks and strategies on behalf of people experience. Partner effectively with the broader People Experience team, partners, and leadership to facilitate decision-making and ensure outward communications and work requirements land effectively with their audience.
Steward a service model design strategy via data-driven analyses and complex problem structuring. Gain a deep business understanding and ensure decision-making through an agile mindset and aptitude for detail.
Anticipate and avert process breakdowns by proactively identifying obstacles within strategic plans and across the organization. Conduct analyses, design projects, and implement holistic solutions to address complex problems and improve organizational effectiveness.
Contribute to high-impact, function-wide initiatives for short and long-term projects; conduct analyses, formulate recommendations, and indirectly manage ad-hoc teams to help drive the work. Communicate findings to leadership and the broader organization.

About Company

Google is a multinational technology company founded in 1998 by Larry Page and Sergey Brin. It is best known for its search engine but also develops products and services in areas like online advertising (Google Ads), cloud computing (Google Cloud), operating systems (Android, Chrome OS), web browsers (Chrome), and consumer electronics (Pixel devices, Nest). Google is a subsidiary of Alphabet Inc., its parent company formed in 2015. It plays a major role in shaping the internet, AI, and digital innovation globally.