Senior Principal Consultant- Salesforce-FSL Solution Architect

Genpact

5 - 10 years

Noida

Posted: 28/06/2025

Job Description

Responsibilities

:

1. Requirement Gathering: Collaborating with stakeholders to understand business needs and translating them into technical specifications.

2. Solution Design: Designing and configuring Salesforce Field Service Lightning solutions to meet specific business requirements.

3. Implementation: Leading the implementation and deployment of Field Service Lightning solutions.

4. User Training: Providing training and support to end-users to ensure they can effectively use the system.

5. System Optimization: Continuously optimizing Salesforce processes to enhance efficiency and effectiveness.

6. Technical Support: Troubleshooting and resolving any issues related to Salesforce Field Service Lightning.

7. Documentation: Documenting processes, creating user guides, and maintaining detailed records of services performed.

Minimum Qualifications

B.E or B.Tech or MCA
Salesforce Platform: Proficiency in Salesforce, including Service Cloud and Field Service Lightning.
Configuration and Customization: Experience in configuring and customizing Salesforce solutions to meet business needs.
Data Management: Knowledge of data management practices, including data migration and integration.
Mobile Solutions: Familiarity with mobile solutions and applications for field service operations.
APIs and Integration: Experience with Salesforce APIs and integration with other systems.
Problem-Solving: Ability to identify issues and develop effective solutions.
Communication: Strong verbal and written communication skills to interact with stakeholders and end-users.
Project Management: Skills in managing projects, including planning, execution, and monitoring.
Team Collaboration: Ability to work effectively with cross-functional teams.
Customer-Focused: A customer-centric approach to ensure solutions meet user needs and expectations.

Preferred Qualifications

Certifications in Salesforce/Product Owner

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.