Senior Operations Manager

Title - Senior Manager Operations- PUD

Department: Operations

Location: Bangalore

Reports To: Managing Director Operations

Job Type: Full-time

Who we are

At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.

This isn't a place to get just a job. Here, you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet.

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

Our Values

We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.

With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next

Awards

• FedEx was ranked No. 18 on Fortunes Worlds Most Admired Companies All-Star List in January 2026, marking its 26th consecutive year in the top 20. FedEx remains the highest-ranked delivery company on the list.
• Ethisphere named FedEx as one of Worlds Most Ethical Companies in 2023,2024 and 2025.
• FedEx in India is Great Place To Work Certified (2025-2026)

What you will do

You will act as a technical expert on complex and specialist subject(s). You will support management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise.

Job Specific Responsibilities

What you will do:

• Effectively manage a team, including managers across assigned departments and locations, fostering collaboration and accountability.
• Ensure departmental and operational goals are achieved, and processes and procedures are executed promptly and consistently.
• Oversee domestic and cross-border air and road linehaul operations, ensuring timely, efficient, and cost-effective transportation.
• Manage hub and gateway activities, including handling, dispatch, and on-road operations, maintaining service quality and compliance.
• Monitor network performance, implement service assurance measures, and resolve operational disruptions to maintain service standards.
• Develop and optimize transport schedules, manage fleet utilization, and ensure adherence to safety and regulatory requirements.
• Negotiate and manage contracts with vendors and service providers, ensuring compliance with SLAs and cost efficiency.
• Drive quality initiatives, ensure compliance with dangerous goods handling, and maintain alignment with company goals and regulatory standards.
• Collaborate with customer service teams to address operational issues, enhance customer experience, and uphold service commitments.
• Implement risk mitigation strategies for linehaul and PUD operations; oversee domestic special services, spot lift management, and insurance/claims handling.

You will be a great fit if you

• Bachelors degree in business administration, Supply Chain Management, Logistics, or a related field; masters degree preferred.
• Minimum 10 years of experience in operations management, with at least 5 years in a leadership role managing large teams and complex networks.
• Strong understanding of air and road linehaul, hub and gateway operations, transport scheduling, and vendor management.
• Knowledge of dangerous goods handling, customs regulations, and safety standards for domestic and cross-border operations.
• Proven ability to lead and develop managers and teams across multiple locations and functions.
• Strong problem-solving and decision-making abilities with experience in network optimization and cost control.
• Familiarity with operations management systems, transport scheduling tools, and data analytics platforms.
• Excellent verbal and written communication skills for stakeholder management and cross-functional collaboration.
• Experience in implementing risk mitigation strategies and driving quality assurance programs.
• Ability to ensure service excellence and resolve operational issues impacting customer experience.

What you can expect

• Attractive remuneration package
• Spread your wings and take ownership of your career with opportunities to network and connect with professionals in your field and involvement in cross-functional projects
• A supportive and inclusive work environment.
• Mentorship and guidance from industry professionals.
• Valuable skills and experience to enhance your resume.
• Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be

Our Commitment to Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Interested to join Team FedEx?

Everyone at FedEx has a part to play. Its about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether youre a business leader or delivery driver, youll be empowered to take responsibility and overcome each challenge in your own way.

If this role and working environment sound like a place you can thrive in, apply today and lets create whats next together.