Senior Operations Manager

Job Title: Senior Manager Operations

Department: Operations

Specialty: EM IP, EM OP, Same day Surgery

Location: Chennai

Job Summary:

We are seeking a highly motivated and experienced Senior Manager - Operations to oversee the

day-to-day operations of the company. The ideal candidate will be responsible for streamlining

processes, managing a team, optimizing productivity, and ensuring smooth operational execution.

This position demands strong leadership skills, operational expertise, and the ability to drive

efficiency improvements across all operational areas.

Key Responsibilities:

Operations Management:

o Oversee daily operational activities to ensure efficient and effective operations.

o Monitor and improve performance metrics such as cost control, productivity,

quality, and on-time delivery.

o Identify operational issues and proactively implement solutions.

o Develop and implement operational strategies to achieve short-term and long-term

business goals.

Team Leadership:

o Lead, mentor, and motivate a team of operational staff to achieve goals and

objectives.

o Conduct regular team meetings, performance reviews, and training programs.

o Foster a positive work environment and ensure adherence to company policies and

procedures.

Process Optimization:

o Analyse workflows and operational processes, identifying areas for improvement.

o Implement process improvements to increase efficiency, reduce costs, and enhance

customer satisfaction.

o Utilize technology and systems to automate and streamline operations.

Quality Assurance:

o Establish and monitor key performance indicators (KPIs) to track quality and

operational standards.

o Ensure adherence to company quality policies and regulatory requirements.

o Resolve customer issues and complaints promptly, ensuring customer satisfaction.

Cross-Department Collaboration:

o Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth

collaboration and alignment of business objectives.

o Assist in forecasting and planning to meet operational demands and business needs.

Reporting & Analysis:

o Prepare regular reports on operational performance, including productivity, costs,

and quality.

o Present analysis and recommendations to senior management for strategic decision-

making.

Qualifications & Skills:

Education:

o Bachelor's degree or a master's degree or relevant certifications is a plus.

Experience:

o 8+ years of experience in operations management in US healthcare (Coding).

o Proven track record of managing teams, driving process improvements, and achieving operational goals.

Skills:

o Strong leadership and team management skills.

o Excellent problem-solving and decision-making abilities.

o Proficiency in using operational management tools and software.

o Strong organizational and multitasking skills.

o Excellent communication skills, both written and verbal.

o Knowledge of budgeting and financial management.

o Ability to adapt to changing business needs and priorities.

Personal Attributes:

o Detail-oriented with a focus on efficiency and quality.

o Strategic thinker with a hands-on approach to execution.

o Proactive, self-motivated, and results driven.