Senior Network Engineer

About the Company

One of our renowned client, based in Bengaluru, is hiring for a Senior Networking Engineer. They are into leading provider of AV and IT infrastructure solutions, committed to delivering cutting-edge technology that meets evolving customer needs. Their mission is to seamlessly connect innovative AV and IT products with real-world business requirements, while ensuring cost-effective, scalable, and industry-aligned solutions.

Mandatory Requirements:

• CCNP or CCNA certification is mandatory
• Willingness to work in rotational shifts (including night shifts)
• Strong hands-on experience with Cisco and Juniper technologies
• Exposure to network automation
• Experience in handling global clients
• Strong client communication and stakeholder management skills

Only candidates meeting the above criteria will be considered.

Responsibilities

Senior technical resource responsible for design, implementation, and 24/7 operation of enterprise network infrastructure (LAN/WAN/Wireless) with focus on operational excellence, automation, and high availability.

• Network Operations & Monitoring (24/7 Support)
• Monitor and respond to WAN/LAN/Wireless alarms and incidents
• Troubleshoot SD-WAN, firewalls, switches, wireless controllers, and routing protocols
• Provide advanced root cause analysis for complex network issues
• Coordinate with Field IT, Engineering teams, and external vendors
• Ensure service continuity and resolve interruptions promptly
• Incident & Problem Management (ITIL Framework)
• Work tickets within defined SLAs with accurate documentation and work summaries
• Manage ticket handovers for 24/7 operations ensuring continuity
• Identify recurring issues and initiate problem management processes
• Escalate operational issues and track to resolution
• Implement lessons learned to prevent future incidents

Change & Configuration Management

• Create change tickets for network modifications during maintenance windows (weekends/after-hours)
• Manage configurations using Python/Ansible automation
• Implement changes through orchestration solutions
• Maintain configuration version control and documentation

Operational Excellence & Automation

• Drive projects to improve network quality and reliability
• Review and implement network automation solutions
• Work with internal customers to meet evolving demands
• Optimize network performance continuously

Reporting & Analysis

• Prepare monthly reports: ticket volume, trends, MTTR, root cause analysis, closure codes
• Conduct deep dive analysis on recurring/escalated events
• Present findings during Weekly Business Review (WBR) and Monthly Business Review (MBR)
• Provide process improvement recommendations
• Lead weekly calls with Engineering teams to track case progress

Qualifications

Experience: 7+ years in Senior Network Engineering roles with enterprise-scale infrastructure and ITIL framework

Required Skills

• Infrastructure: Cisco routers/switches, SD-WAN, Juniper Firewall, WAN, enterprise firewalls, Cisco/Mist Wireless Controllers, AWS Cloud
• Automation: Linux administration, Ansible, PERL/Python scripting, Apache, MySQL
• Protocols: BGP, OSPF, EIGRP, DNS, DHCP, QoS, LISP, EVPN

Preferred Skills

• Core Competencies: Highly autonomous, strong communication skills, excellent project and time management, analytical problem-solving