Senior Manager/Reporting Operations Analyst
Genpact
5 - 10 years
Bengaluru
Posted: 21/05/2025
Job Description
Responsibilities
Acquire in depth knowledge of Client data and analytics environment
Oversee the execution of both automated and manual reports across multiple technical platforms, including but not limited to Tableau, Alteryx, SQL, SAS, and Power BI
Build SOPs for incident management across platforms
Construct and maintain the runbook to manage the suite of enterprise analytics BI processes
Ensure the timely and accurate delivery of reports, troubleshoot issues, and communicate with the internal reporting team as well as stakeholder
As needed, preprocess and clean data to ensure high-quality input for analytics data processes
Provide reporting to management on key metrics such as Service Level Agreement (SLA) adherence, support time, and error frequency. Recommend enhancements to improvement the environment and eliminate redundancies
Code enhancements to existing reports.
Seek methods for automation of manual or partially automated processes
Assist with impact analysis, UAT, and development as a part of source system projects that impact existing production reporting.
Perform adhoc analysis as needed
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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