Senior Manager - Lean Digital Transformation
Genpact
5 - 10 years
Gurugram
Posted: 21/05/2025
Job Description
Responsibilities
Ops risk identification and mitigation Targeted focus on process management within control limits
Revitalize LSS culture by embedding LSS skills in Operations, drive client engagement
Works with Ops leads Vertical Leads and customers to design, implement and drive Value Generating [VG] roadmaps and/or Transformation Roadmaps (Digital and Analytics Included)
Works with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities
Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology
Working closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis and implement process improvements & digital solutions across the business or organization
Initiating and leading projects that improve end-to-end processes
Setting, validating, and auditing measurement systems to deliver business impact
Building Process Excellence and Digital culture in the team; Driving productivity and process improvement projects aligned with business initiatives
Supporting Transition teams in volume analysis, metric base lining and target setting for new processes
Driving Standardization and Global Best Practices within the organization
Interact with Clients to understand Key business Priorities and Opportunity identification. Needs Excellent Client Communication Skills
Build detailed communication plans and work with significant communication and design teams to deliver impactful creative output, and ensure timely adherence to those plans
Conceptualizing and completing Black Belt [BB] projects aimed at driving End-to-End business impact to processes
Fulfilling the requirements and Achieve BB Certification within 18-24 months
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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