Senior Manager
Genpact
5 - 10 years
nan
Posted: 4/15/2025
Job Description
Responsibilities
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Manage 700+ FTEs across different line of businesses
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Manage a team of 3-5 supervisors
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Monitors and manages activities to support service level agreements for Genpact Philippines
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Maintains daily connect with clients and stakeholders
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Conducts root cause analysis of SLA deviations, action plan development and resolution
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Administers entitlement planning and scheduling
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Produces and analyzes daily efficiency reports
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Publish reports required by stakeholders
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Attends centralized or site management meeting, as required
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Supports process improvements, Lean/Six Sigma projects
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Other assigned tasks as required by the business
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About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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