Senior Manager - Business Analytics & Insights

THE ROLE

We are seeking a dynamic professional to lead Governance and Strategy for our global business operations. this professional will be responsible to drive strategic decision-making, governance, and performance enhancement across global operations. He/She will work directly with senior leaders to implement data-backed initiatives, optimize processes, and elevate business outcomes.

KEY RESPONSIBILITIES

Leadership & Governance

• Partner with global senior leadership to guide strategic decisions and governance priorities.
• Drive vertical-specific business plans and oversee critical project execution.
• Lead internal governance, prioritizing high-impact actions.

Performance & Reporting

• Validate and consolidate MIS reports to ensure accuracy and data integrity.
• Deliver high-level performance summaries and insights for executive review.
• Strengthen reporting frameworks, controls, and audit-readiness across business units.

Analysis & Decision Support

• Conduct financial analysis to support strategic planning and resource allocation.
• Analyze trends and operational metrics to identify productivity opportunities.
• Create actionable recommendations that enhance cross-functional collaboration and performance.

Project Management & Operational Excellence

• Lead execution of high-impact initiatives aligned with business goals.
• Oversee business performance meetingsboth internal and client-facing.

Stakeholder Engagement

• Represent business priorities to leaders, ensuring transparent communication and alignment.
• Foster strong relationships for effective governance and planning.

IDEAL CANDIDATE PROFILE

• 12+ years experience in business analytics and reporting , preferably within BPOs or shared services.
• Excellent communication skillsable to translate complex data into clear business narratives to executive leadership.
• Adept at managing analytics projects and preparing sharp presentations.
• Highly proficient in Excel and PowerPoint with advanced data visualization abilities.
• Detail-oriented and confident in presenting strategic viewpoints to executive stakeholders.