Senior Manager
Accenture in India
16 - 22 years
Jaipur
Posted: 29/01/2026
Job Description
Job Title: Delivery Lead Senior Manager
Skills: OTC-GPO
Total Experience: 16 - 22 Years
Roles and Responsibilities:
- Global Collections GPO Ownership: Own and govern the end-to-end global collections process, including customer segmentation, dunning strategies, dispute coordination, and recovery management, ensuring standardized and scalable collections frameworks.
- Collections Process Optimization: Drive global process harmonization, simplification, and continuous improvement initiatives to improve recovery rates, reduce past dues, and optimize DSO across regions and business units.
- Automation & Digital Enablement: Lead automation and analytics initiatives (RPA, AI-driven collections tools, HighRadius, SAP FSCM) to enable predictive collections, prioritize worklists, and improve collector productivity.
- Credit, Dispute & Risk Collaboration: Partner with Credit, Billing, Sales, and Customer Service teams to resolve disputes, manage credit risk, and embed preventive controls within the collections process.
- Governance, KPIs & Stakeholder Management: Define global policies, KPIs, and dashboards (DSO, past dues, CEI, dispute aging); lead governance forums and ensure adoption of standardized collections processes globally.
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