Senior Human Resources Manager

We are seeking a dynamic and execution-focused HR professional to lead the People & Culture agenda for our Captive Services function. This role will be responsible for driving end-to-end HR operations, talent lifecycle management, employee experience, and culture initiatives, while leading a team to deliver against defined service levels and organizational priorities. The role will also partner closely with the leadership team to align people strategies with business priorities and drive organizational outcomes.

Note: Applicants must mention their current fixed salary on their CVs when applying. Applications without this detail will not be entertained.

Key Responsibilities

1. Talent Acquisition & Onboarding

- Drive end-to-end recruitment and offer management, ensuring closures within defined TATs.

- Oversee onboarding processes and design structured onboarding journeys.

- Partner with stakeholders to align hiring with business needs.

2. HR Operations & Process Excellence

- Ensure adherence to HR processes within defined timelines.

- Drive process standardization and efficiency.

- Maintain dashboards, templates, and reporting mechanisms.

3. Employee Experience & Retention

- Design and implement engagement and retention strategies.

- Build strong communication channels.

- Drive culture-building initiatives.

4. Performance & Capability Building

- Roll out performance metrics and KPIs.

- Support annual performance management processes.

- Design training plans aligned to business needs.

5. Talent Management & Succession Planning

- Drive talent review and succession planning processes.

- Identify and develop high-potential talent.

6. Communication & Engagement Initiatives

- Lead newsletters and engagement campaigns.

- Ensure consistent internal communication.

7. Team Leadership

- Lead and develop HR team members.

- Monitor performance and build capability.

- Foster accountability and collaboration.

Key Metrics of Success

- Recruitment closures within TATs

- Adherence to HR process timelines

- Employee engagement and retention outcomes

- Effectiveness of onboarding and training programs

- Timely execution of performance cycles

Ideal Candidate Profile

- Experience in HR Business Partnering / HR Operations / Talent Management

- Strong team management experience

- Strong stakeholder management skills

- Data-driven mindset

- Ability to balance operational and strategic HR initiatives