Senior Customer Onboarding Engineer

Job Responsibilities

• Understanding business requirements of customers and converting them into solutions
• Collaborate with customers to understand their requirements and provide tailored onboarding solutions.
• Provide training and documentation to customers during the onboarding phase.
• Ensure all onboarding processes are completed within agreed timelines and SLAs
• Working closely with Sales and Support teams to ensure timely onboarding of customers and partners.
• Ensuring consistent execution of workflow processes, guiding customers and partners on Standard operating procedures, policies and panel knowledge to ensure smooth onboarding experience for the new users.
• Deep diving and identifying pain points to improve overall onboarding process.
• Developing supporting materials such as FAQs, SOPs, lessons learned, tutorials, etc .
• Onboarding and future reference.

Required Skills

• Should be comfortable with rotational shifts, night/evening and weekly offs.
• Ability towork both independently and as part of team.
• Having prior knowledge of the Cloud Telephony Products and Services
• Excellent Communication Skills (English) and interpersonal skills.

Qualifications

• B.Tech /BCA & B.Sc
• Having prior knowledge of the Cloud Telephony Products and Services.
• 4+ years of experience in similar field.

ABOUT ACEFONE

Acefone (formerly Servetel), is a part of RTDS group (founded in 2010). The company focuses on simplifying communication for businesses. We are a product company thats making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, AceX hosts powerful products, including:

• Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform.
• Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity.
• API Connect: A unique communication API suite to assist communication needs for mobile and web applications.
• Campaigns: Mass outreach product to connect with last audience in an efficient and productive manner.

These products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer journey.

Headquartered in Gurgaon, we are trusted by 5000+ global businesses and bring seamless communication with industry-leading integrations to ensure an efficient, yet effective CX. Our ISO 27001 certification vouch for our top-notch security and a 99.95% uptime guarantee.

Acefone's user-friendly, insight-driven products offer 300+ features, serving different channels, like Voice, WhatsApp, SMS and more. With custom integrations powered by neat APIs, it smoothly aligns with every business unique demands.

Mission: To make communication easy and efficient for businesses.

Vision: To be the global leader in business communication technologies.

Values that drive us:

• Collaboration - "Together We Achieve More"
• Integrity - "Upright, all the time"
• Striving for Excellence - "Brilliance is Basic Benchmark"
• Customer Centricity - "Partner in success"
• We Care - "Nurturing a Better Tomorrow"

CONTACT INFORMATION

Website: https://www.acefone.com/