Senior Collections Manager

About the Role

We are looking for a proactive Senior Collections Manager to manage end-to-end collections activities while directly leading a team of 45 collections agents/interns. The role focuses on driving recovery performance, team productivity, compliance, and continuous process improvement.

Key Responsibilities

• Manage and supervise a team of 45 collections associates, ensuring achievement of individual and team-level collection targets.
• Allocate daily workloads, monitor performance, and provide regular coaching, feedback, and performance reviews.
• Track overdue accounts, analyze delinquency buckets, and define follow-up and escalation strategies.
• Review and approve follow-up actions, settlement proposals, and payment plans within delegated authority.
• Handle escalated customer cases and support complex negotiations.
• Ensure accurate maintenance of collections data, MIS, and reporting dashboards.
• Coordinate with Credit, Legal, Finance, and Sales teams for dispute resolution and recovery actions.
• Ensure strict adherence to regulatory, legal, and internal compliance guidelines related to collections.
• Support initiation of legal actions and follow-ups with external counsel when required.
• Identify gaps in processes and recommend improvements to enhance recovery efficiency.

Key Skills & Competencies

• Strong team management and people-development skills
• Solid understanding of collections, receivables, and credit risk management
• Effective negotiation, communication, and stakeholder management abilities
• Analytical skills with hands-on experience in MIS and reporting
• Proficiency in MS Excel and collections/CRM systems

Qualifications & Experience

• 46 years of B2B collections experience, with minimum 23 years managing a team of 45 members
• Experience handling escalations and compliance-driven collections is preferred