Senior Associate – L1 Support
Genpact
5 - 10 years
Noida
Posted: 9/3/2024
Job Description
Responsibilities
• Fix problems on the fly (if those can be fixed by Support team)
• Escalate to L2 Teams for resolution
• Re-route analyst team to MS Training team if that is a training issue
• Re-route analyst team to Content Migration team if that is content transfer related matter
• Log defects and product enhancements to Dev team using JIRA & QC tools
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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